At Authentic Dentistry, we respect your privacy. We want to provide you with the best possible care and treatment. To help us to do this, on our website we need to collect basic information such as phone number and email address in order to contact you.
When you visit the practice we ask questions to find out more about you, about your general health (including any medication you might be taking), and about your concerns and preferences.
Every time we see you, we make notes relating to your consultations and treatment here, which include dates, details
of any discussions we have with you, and of treatment provided. There may be exchanges of correspondence between this practice and other healthcare professionals involved in your care and treatment. Our administration staff will also keep financial records relating to our professional fees for services you receive from us. Where necessary, this further information might need to be shared with people outside the practice to assist the practice with fee collection.
We collect this information, and we keep it safely in confidential records within the practice. At this practice, we keep some of these records on paper, and other on a computer. Your records include any x-rays we might take for you, any special reports we might request (eg, from a specialist) and correspondence with specialists and other third parties relating to your care and treatment.
- Collection and use of personal information on the www.authenticdentistry.com website: There are many aspects of the site which can be viewed without providing personal information, however, if you fill out a form, in order for us to contact you we collect information such as your name, email address and phone number. For each visitor to reach the site, we expressively collect the following non-personally identifiable information, including but not limited to browser type, version and language, operating system, pages viewed while browsing the Site, page access times and referring website address. This collected information is used solely internally for the purpose of gauging visitor traffic, trends and delivering personalized content to you while you are at this Site. From time to time, we may use customer information for new, unanticipated uses not previously disclosed in our privacy notice. If our information practices change at some time in the future we will use for these new purposes only, data collected from the time of the policy change forward will adhere to our updated practices.
- Information collected within the practice such as your name, and address is used when we need to write to you about your treatment, or to process accounts or for other administrative purposes relating to the treatment you receive here. It may be seen or used by members of our practice staff, or by third parties who assist or advise the practice, but only for the above purposes.
- Information about your health and other information of a personal nature, may be shared or disclosed with other healthcare professionals where we believe this is necessary for reasons connected with your treatment.
- Every effort is made to keep your personal and health information up to date. You can help us by letting us know of any changes in your personal details (name, address etc.) or health/medication.
- Various precautions are taken to keep your records safe, secure and confidential while they are stored here. We would be happy to explain these to you upon request.
- You can ask to see the records we hold about you, and other people can make such a request on your behalf, with your prior agreement. We will do our best to explain any parts of your record, to help you to understand what they mean.
- If, upon seeing your record, you think that any of the information is incorrect or inaccurate, you can ask us to change it.
- Although all the records we keep about you (including x-rays etc) remain the property of the practice at all times, you do have a right to request a copy of any part of, or all of your records. There is a formal process for this, which will be explained to you at the time your request is made.
- A fee may be payable in several of the situations at (6), (7) and (8) above. This fee might vary according to the amount of time/ administration involved in dealing with your request.
- There may be certain situations where we might be required to release information about you, your health and your treatment, such as emergency situations, or to satisfy legal or contractual requirements (for example, if any of your treatment is being provided through a Health Fund).
- Case studies, lectures and professional meetings form an important part of the ongoing training and development of dentists and practice staff, for the ultimate benefit of all the patients we treat. Steps are taken to ensure that the identity of any patient whose records might for used for this purpose, is not revealed outside the practice.
Further information on your rights under national privacy legislation, is available from the Office of the Australian Information Commissioner www.oaic.gov.au.